Bring a dedicated web operations team onboard without adding a single person to staff. This service offers complete infrastructure management from problem resolution to daily maintenance.

Watch

Watch

Our experienced engineers actively watch over the health of your infrastructure by monitoring the metrics of your most critical systems. We anticipate problems, cross check data and act as a filter between you and your systems. If predetermined conditions are met and deemed accurate, we escalate issues quickly, to minimize the impact to your business.

  • 24x7x365 NOC staffed with operations engineers
  • Fully-integrated monitoring system
  • Server monitoring
  • Site monitoring
  • Synthetic site monitoring
  • Service monitoring
  • Custom monitoring
  • Custom reporting
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Report

Report

Your architecture is unique, so our engineers familiarize themselves with your systems in order to intelligently assess situations as they arise and execute on the best course of action to mitigate impact. Because we're able to differentiate between critical and non-critical conditions, we eliminate false alerts and can either escalate issues based on your pre-set procedures or begin resolving the problem.

  • 24x7x365 chat and phone support
  • Fully-integrated helpdesk system
  • Custom Alerting
  • Uptime and SLA reporting
  • Engineers available for in person escalation
  • Eliminate unnecessary alerts
  • Custom escalation procedures
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Resolve

Resolve

Unlike the traditional multi-tiered support model, we use our experts as the first line of defense when it comes to issue remediation. Because we lead with experience, we're able to resolve anything from minor problems to catastrophic failures faster to lessen the impact to your business. And if we're unable to fix a problem on our end, we'll work with other third party vendors on your behalf to get the issue resolved as quickly as possible.

  • 24x7x365 team staffed with operations engineers
  • Proactive troubleshooting and issue resolution
  • Dedicated team of engineers
  • Problem diagnostics
  • Problem remediation
  • Vendor and partner collaboration
  • War-room conferencing
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Manage

Manage

When we manage your operations, your infrastructure is our responsibility. We assign a dedicated team to your business to ensure that your systems are expertly handled and running optimally. This team will not only familiarize themselves with your operations in order to remediate incidents effectively, but also partner with you or your vendor to handle day-to-day management tasks.

  • 24x7x365 team staffed with systems engineers
  • Full infrastructure management
  • Expert day-to-day infrastructure management
  • Dedicated team of engineers
  • Vendor and partner collaboration
  • Capacity planning
  • Security Engineering
  • Backups and DR
  • Configuration and patch management
  • Install and configure packaged software
  • Deploy custom applications
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